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RETURNS


Products Return

 

Before you enter our online store and browse through our website, we invite you to consult the following terms and conditions.

You have the right to return your order and/or request a replacement within fourteen (14) calendar days, either because you encountered a problem with the ordering process or found that an item is faulty, or simply because you changed your mind.

 

Requirements in problem cases

 

You have the right to return products purchased and ask for a replacement:

 

a) in all cases where, by demonstrable fault of A.M. One Visit Solution Ltd, wrong products or defective and poor-quality products were sold (mistakes in taking the order, invoicing, delivery, products damaged in transit or poor packaging)

 

b) in all cases where there was a problem/real defect in the product (function or quality) which is covered by the product warranty, provided that the warranty was given by A.M. One Visit Solution Ltd. Not included in this provision are products covered by guarantees from third parties, such as the product manufacturer or his representatives.

In any case and for all above cases, the product(s) for replacement and/or repair need to be accompanied by the original sales receipt. All products for replacement and/or repair must be in the state received, complete and undamaged and with the original packaging (matching the IMEI) in excellent condition, together with all the documents accompanying the product upon delivery.

 

 Requirements in the case you changed your mind

 

In such case, the product(s) for replacement and/or return need to be accompanied by the original sales receipt. All products for replacement and/or return must be in the state received, complete and undamaged and with the original packaging (matching the IMEI) in excellent condition, together with all the documents accompanying the product upon delivery.

 

Returns & Exchanges

 

You may return or exchange an item at A.M. One Visit Solution Ltd, address is Falea 4, Agios Athanasios, 4101 Limassol, Cyprus.

 

Alternatively, you may send us the item(s) you wish to return or exchange:

 

in case of a faulty item or of any problem encountered in the delivery/ordering process, please contact us +357 77 77 22 10 or info@one-visit.com to arrange for the item to be picked-up free of charge in case you simply changed your mind about an item, either contact us to arrange for pick-up and we will inform you about the pick-up price, or send us the item(s) directly.

 

Before any return, we strongly advise that you contact A.M. One Visit Solution Ltd. In any case, returns & exchanges are only possible under the following conditions:

 

-Communication with A.M. One Visit Solution Ltd is made on the same day or next business day.

-The product has not been used.

-The product is accompanied by all necessary documents proving the transaction.

 

 Refunds in case of product returns

 

In case of product returns, refunds are made through one of the following ways: either by refunding your credit card, in case of credit card payment or by bank transfer in your bank account, in case of payment by bank transfer or on delivery.

 

Conditions relating to what all the above cases

In each of the above-mentioned cases, returns and/or exchanges should made within fourteen (14) calendar days of the date of purchase.

In case of repeated returns or if it appears, that the customer is abusing the right of return or acts in bad faith, A.M. One Visit Solution Ltd has every right to refuse to return the product even if the above conditions are covered.

Finally, the A.M. One Visit Solution Ltd reserves the right to withdraw or amend the returns & exchanges policy at any time by publishing the new relevant terms and conditions on www.one-visit.com or in its stores.